Data Controller Information

• Company Name: Jasper Group Corporation Limited
• Tax ID (NIF): 76669577
• Registered Address: 14 Science Museum Road. 917A, Blk A/9F, New Mandarin Plaza. Tsim Sha Tsui. Hong Kong.
• Email Address: info@rugroyal.com*

This section provides users with all the necessary legal information that defines the relationship between website visitors and us as the administrators of this website. As a user, it is essential to read and understand these terms before continuing your navigation.

RugRoyal, as the owner and operator of this website, is committed to handling the personal information of users and customers with full guarantees, in compliance with applicable national and international data protection regulations.

This website strictly adheres to the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR) and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).

*This email is intended solely for matters related to data protection. It is managed by an external law firm, so no other type of inquiry will be addressed through this channel.

General Terms of Use

These General Terms govern the use (including mere access) of the website www.rugroyal.com, including all content and services made available. Anyone accessing the site agrees to be bound by the terms in effect at the time of access.

Personal Data Collection

What Information Do We Need?

To process and deliver your order, we require certain personal information. This includes your full name, email address, mailing address, and contact phone number.

Why Do We Need Your Information and How Do We Use It?

In accordance with the General Data Protection Regulation (GDPR) of April 27, 2016, we rely on a number of legal bases to collect, use, and share your information, including:

When it is necessary to provide our services, such as when we use your information to fulfill your order, resolve a dispute, or provide customer support.

When you have given your consent, which you may revoke at any time, such as by signing up for our mailing list.

When it is required to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

When it is necessary for the purposes of our legitimate interests, provided those interests are not overridden by your rights or interests, such as 1) providing and improving our services, and 2) complying with our obligations under RugRoyal’s policies and Terms of Use.

Information Sharing and Disclosure We share your personal information only for very specific reasons and in limited circumstances, such as the following:

Service Providers. We work with certain trusted third parties to perform functions and provide services for our store, such as shipping companies or external suppliers. We share your personal information with these third parties, but only to the extent necessary to perform these services.

Legal Compliance. We may collect, use, retain, and share your information if we believe in good faith that it is reasonably necessary to:

(a) respond to legal processes or government requests;

(b) enforce our agreements, terms, and policies;

(c) prevent, investigate, and address fraud, security, or technical issues; or

(d) protect the rights, property, and safety of our customers or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also need to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. As a general rule, we will keep your data for the following period: 4 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the United States and other jurisdictions outside of the European Union. As a result, we may transfer your personal data to a jurisdiction with data protection and government surveillance laws different from those in your country.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, others apply only in specific circumstances. Below is a description of those rights:

Access. You have the right to access and receive a copy of the personal information we hold about you. To do so, please log into your account and go to My Account / My Data.

Change, Restrict, Delete. You may also modify, delete, or restrict our use of your personal data. Except in exceptional circumstances (such as where we are required to store data for legal reasons), we will delete your personal data upon request.

Objections. You may object to our processing of some of your information based on our legitimate interests and to receiving marketing emails after having provided express consent. In such cases, we will delete your information unless we have compelling and legitimate grounds to continue using it or are legally required to do so.

Complaints. If you reside in the EU and wish to raise a concern about our use of your information (without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Cookie Policy

RugRoyal only uses essential session cookies strictly necessary for the login functionality of the website. These cookies:

• Are created only when a user logs into their account
• Serve to maintain the user’s authenticated session while browsing
• Are automatically deleted when the user logs out or closes the session

No tracking, analytics, or third-party cookies are used on this website. By using RugRoyal's services, users acknowledge and accept the use of these minimal, functional cookies solely for session management.

User Commitments and Obligations

By accessing this website, users acknowledge that no commercial relationship is established between them and RugRoyal. Users agree to use the site, its content, and services lawfully, in good faith, and in accordance with public order.

Use of the website for unlawful, harmful, or disruptive purposes is strictly prohibited. In particular, users are forbidden to:

• Reproduce, distribute, or modify any part of the website content without proper authorization;
• Infringe the rights of the content owner or third parties;
• Use the content for advertising or commercial purposes without permission.

Users also agree not to engage in behavior that could damage the image, interests, or rights of RugRoyal or third parties, or that could impair, disable, or overload the website or prevent normal use of it.

Please note that internet security systems are not entirely reliable, and RugRoyal cannot guarantee the absence of viruses or other harmful elements that may affect users’ software, hardware, documents, or files.

Security Measures

The personal data provided by users to RugRoyal may be stored in automated or manual databases under the company’s exclusive control. Appropriate technical, organizational, and security measures are in place to protect the confidentiality, integrity, and availability of the data, in accordance with applicable data protection laws.

Communication between users and RugRoyal is secured using HTTPS protocols, ensuring encrypted and secure data transmission.

Intellectual and Industrial Property Rights

In accordance with Articles 8 and 32.1, second paragraph, of the Spanish Intellectual Property Law, the reproduction, distribution, or public communication of all or part of the content on this website for commercial purposes, by any means or technical method, without authorization from RugRoyal is strictly prohibited.

The entire content of the website — including but not limited to text, code, structure, images, video, and graphics — is protected by copyright, trademarks, and other legitimate rights in accordance with international treaties and applicable laws.

If any user or third party believes that their intellectual property rights have been infringed by the inclusion of specific content on this site, they must notify RugRoyal with the following information:

• Personal data of the rights holder or a representative, if the complaint is submitted by a third party;
• Identification of the content in question and its location on the website;
• Proof of ownership of the intellectual property rights involved;
• A declaration asserting the accuracy of the information provided.

Disclaimer of Warranties and Liability

RugRoyal makes no guarantees and is not liable for:

• The availability or uninterrupted operation of the website, its content, or services;
• The presence of viruses or malicious programs in the content;
• Unlawful, negligent, or fraudulent use of the site that contradicts this Legal Notice;
• The legality, quality, or availability of third-party services provided through the website.

Under no circumstances shall the company be held liable for damages arising from the misuse of this website.

Governing Law and Jurisdiction

The relationship between RugRoyal and users of its digital services is governed by the laws of the Hong Kong Special Administrative Region (HKSAR). Any dispute arising from access to or use of the website shall be submitted to the exclusive jurisdiction of the courts of Hong Kong, unless otherwise legally required.

Contact

If you have any questions regarding these legal terms or wish to provide feedback on the www.rugroyal.com website, please contact us at: info@rugroyal.com

Please note: This email address is intended exclusively for matters related to data protection and is managed by an external law firm. No other queries will be addressed.