To add your discount code, go to the checkout. Here you will find a heading called "Your cart". Under the information about the carpet and the price, there is a field that says "Add discount code". Click on the field to open it. Enter your code in the field and click on "Apply". Once you have added the discount code, you will see that the discount has been deducted from the total amount.

Yes, we are more than happy to manually apply the discount code to your order. If you have a valid discount code, please send it to our Customer Service along with your order number. Our team will ensure that the discount is applied correctly to your order.

We cannot modify billing details once an order has been dispatched. This means that modifications, including the addition or alteration of company data, VAT numbers, etc. are not possible once the payment has been made and the shipment has been sent from us.

Payment is only processed via the internet, by credit card or debit card,  wire transfer, Apple pay, Google pay, PayPal and other local options.
When your debit card is used, your bank account is debited within 4-6 days of placing your order. This period may vary depending on the bank. In case of a deferred debit card, the bank account is debited with the amount of the order under the same conditions as the usual debits.

Rug Royal uses the online payment system provided by the Bank . The site is secured by SSL encryption (Secure Socket Layer), signed by Verisign and the Trustwave agency to protect all data related to the payment. The bank data is then transmitted to the bank, which is also secured by SSL encryption.